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Got Questions?

We Have Answers

If you are evaluating internet options in the Chagrin Valley, you likely want straight answers without the sales pitch. We have addressed the most common questions below. Still need something answered? Our local team is a call or message away. 

 Top Questions

Who is Chagrin Valley Gig?

We are a local underground fiber provider serving Hunting Valley, Gates Mills, and the surrounding Chagrin Valley. We offer a genuine alternative to large national carriers, built on dedicated bandwidth, transparent pricing, and service from people who actually work here.

 
How fast is the internet?

Our fiber internet plans range from 300 Mbps to 1 Gbps with highly consistent upload and download speeds. For residential power users and businesses needing more, our GigaXstream plans offer speeds up to 10 Gbps.

 
What areas do you serve?

We currently serve communities throughout the Chagrin Valley, including Hunting Valley, Gates Mills, and surrounding areas, with active network expansion underway. Enter your address on our website to confirm availability at your specific location. 

 
Do you offer TV service? We're an internet-only provider, which means no forced bundles or services you don't need. We've partnered with MyBundle.TV to help you find your streaming service and save time and money.  
Is there a contract?

No contracts are required for standard installations and services. We believe in earning our customers’ business without obligations. Our transparent pricing means no hidden fees or surprise rate increases.

 
How do I sign up? Signing up is easy! Fill out the registration form and our team will guide you through the process to get you connected in no time.  

FREQUENTLY ASKED QUESTIONS

What is fiber internet?

Fiber internet transmits data at light speed through fiber-optic cables. This provides dramatically faster and more consistent performance than traditional cable, DSL, or satellite.

Is installation included?

Yes, standard installation is included with every plan at no extra cost. Our local technicians ensure everything is set up correctly for optimal performance, and we'll make sure you're connected before we leave.

Will my price increase over time?

We lock your rate for a minimum of 3 years with no promotional gimmicks or automatic increases.

How to cancel service?

You can cancel at any time by contacting our local customer support team. Our customer service representatives will guide you through the process.

How do I get support?

Contact our local support team 24/7 via live chat, phone, or our online contact form. We're here to help with any technical issues or questions about your service.

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