Policies and Agreements

Our Acceptable Use Policy is designed to help protect our Customers, Service, and Chagrin Valley Gig, and the Internet community from irresponsible or illegal activities. Download the complete AUP here.

The Digital Millennium Copyright Act (DMCA) was adopted in 1998 as an anti-piracy statute effectively making it illegal to circumvent copy protections designed to prevent pirates from duplicating digital copyrighted works and selling or freely distributing them. Download Chagrin Valley Gig DMCA here.

In 2011, the FCC enacted the Transparency Rule to create a fairer broadband Internet market for consumers and to promote competition and investment. The Transparency Rule requires broadband Internet access service (BIAS) providers to publicly disclose accurate information that enables consumers to make informed choices. Download Chagrin Valley Gig Open Internet Disclosure here.

Chagrin Valley Gig has prepared Service Agreements for both Residential and Business Customers. Our Service Agreements are intended to help you better understand the available Internet Service options and terms of use. Download Chagrin Valley Gig Subscriber Agreements here.

Chagrin Valley Gig has outlined our Terms of Service to help our customers understand our billing and payment process along with the general terms of your Internet service. Download the complete Terms of Service here.

Chagrin Valley Gig is committed to protecting your privacy and developing technology that provides the safest online experience. This Statement of Privacy applies to the Chagrin Valley Gig website and governs data collection and usage. By using the Chagrin Valley Gig website, you consent to the data practices described in this statement. Download the complete Privacy Policy here.